At Deception Bay Flexible School, we value feedback and view complaints as an opportunity to strengthen our relationships, improve our practices and enhance the experiences of young people, families and community members. We are committed to ensuring that concerns are addressed fairly, respectfully, promptly and transparently.
We encourage members of our school community to raise concerns when they arise and are committed to working collaboratively towards positive resolutions. Our complaints process is guided by the principles of natural justice, confidentiality and procedural fairness, ensuring that all parties are heard and treated with dignity and respect.
The wellbeing and safety of young people remain our highest priority. Any complaints relating to safeguarding, child safety or the welfare of a young person are taken seriously and responded to in accordance with legislative requirements and Edmund Rice Education Australia policies and procedures.
Through open communication and a commitment to continuous improvement, we aim to foster a school community where everyone feels safe, respected and confident that their concerns will be listened to and addressed appropriately.
